Refund policy
Returns & Refunds
Zacidite
Ragnfrids vei 20, 0669 Oslo, Norway
Email: info@zacidite.store
Phone: +47 474 62 772
Your right to cancel
If you are a consumer you may cancel your order within 14 days of receiving the goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Tell us by a clear statement to info@zacidite.store — an email quoting your order number is enough. You then have a further 14 days to send the goods back.
Goods must come back unused and in their original packaging. An appliance that has been lit, flue that has been cut to length and fuel that has been opened cannot be returned, because they can no longer be sold as new. The direct cost of return is yours; for pallet goods we can book the collection and invoice it at cost.
Refunds
We refund within 14 days of getting the goods back, to the original means of payment, including the standard outbound delivery charge. If you chose a more expensive delivery option than our standard one, we refund the standard rate.
If something is wrong with the goods
Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they are not:
- within 30 days of delivery you can reject them and ask for a full refund;
- after that you can ask for a repair or replacement, and if that fails, a price reduction or a refund;
- for the first 6 months a fault is presumed to have been there at delivery unless we can show otherwise.
Wear parts — glass, rope seals, firebricks, vermiculite panels, baffles and grates — are consumables and wear out with use. They are stocked as spares rather than treated as defects.
None of this affects your statutory rights.